E-commerce order fulfillment- all you need to know, an Eshop Box guide

 

When looking for an online business, customer satisfaction is your top priority. Most online companies prefer the customer experience while conducting an online business. A customer wants a great experience, whether online or in a certain marketplace. The ecommerce order fulfilment process left its mark on the e-commerce journey of a company. Because it directly impacts the customer experience. If there is any complexity with the delivery, the customer experience ruins. Customer satisfaction will be your most concerning if you operate order fulfilment services.  

 Eshop box will guide you about the order fulfilment services necessary to operate an ecommerce service. 

Before we start our discussion, let's know what the order fulfilment process means.

Order fulfilment means the total method of receiving an online order, packing it, and delivering it to customers. The process includes everything from storing inventory to deploying the product to the customers. When a customer confirms an order on your website, the order processing system plays a vital role in delivering the product to the customer. 

 Let's look at some of the steps involved in the process.

Receiving

Receiving means accepting and storing the incoming inventory at the fulfilment centre. If you want to fulfil the order, you need sufficient inventory in your hand. Documentation and physically storing inventory are required in definite storage locations. 

 Storing

Storing is an important step in retail fulfilment solutions. Storing the inventory in a secure storage system is crucial to developing a smooth fulfilment process. Storage facility maintenance is crucial if you are looking for an efficient order fulfilment process. 

 Picking

After receiving the order, picking the item is essential. A human or robot can perform the task. The person or the system who picks the item receives a packing slip to collect the products from a definite location. There is certain information on the packing slip, such as items, quantities, and storage locations. 

 Kitting

Product kitting means bundling two or more two products into a product kit. Kitting is one of the crucial steps in the fulfilment procedure. It is one of the merchandising techniques to boost your sales and is a value-added service too.   

When you complete the kitting step, you must ensure that you perform the packing step with secure packing materials and complete the quality check performance without any difficulties. 

 Shipping

Service Level Agreements (SLAs) play a vital role in the process and to meet all the SLAs, order shipping on time is important. The courier service's responsibility is to pick up the orders from the fulfilment centre and reach the customer location through different transportation methods. 

You have to notify the customers of their order status and ensure that they get complete visibility results regarding their orders. 

Endnotes

To successfully conduct the order fulfilment services, you must follow the above steps to give a seamless experience to the customer. Eshop Box guidance will help you to conduct your business more effectively.