Order management is the end-to-end cycle of receiving and processing an online order. It includes accepting the customer's order, picking, packing, shipping the order and finally tracking it until it gets delivered to the customer doorstep. Sometimes, it also includes handling online returns.
Ecommerce order management is the key process to ensure seamless order fulfilment. You can manage the lifecycle of an order with a robust order management system (OMS). It can help streamline the entire order processing, control costs and generate revenue by automating manual processes and reducing errors. Each step of the order management represents an opportunity to provide a great product and customer experience for your customer that can boost retention and revenue.
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